Customer Service

SHIPPING

Orders are typically processed within 3 – 5 business days and ship via UPS or USPS. All orders placed on the weekend will not be processed until the coming Monday. We cannot ship to P.O. Boxes, APO or AE addresses. Purchases in the US cost $7.00 to ship using USPS Priority Mail (3-5 days) depending on your location and $20.00 for Express mail. (Overnight delivery).

Track Your Order

Tracking numbers will be sent to the provided email when your order is shipped.

Orders can only be shipped to the address provided; if an address is entered wrong and item is sent to the wrong location, buyer will have to repay for shipping and handling.

After receiving your tracking info, please allow up to 24hrs for it to update! Shipping is non-refundable. 

Pre-Orders

Customers who purchase items through pre-order should allow about 15 business days for processing time. When the items become available, you will be contacted with shipping confirmation details.

International Shipping

International shipping is available. Shipping costs will be calculated when you complete your order. We ship using DHL.

-Customers outside the US and its territories are responsible to find out about restrictions & prohibitions of your own country about certain items or ingredients. Because each country has different restrictions & prohibitions about import, we just send your order under your responsibility.

IMPORTANT: Any customs taxes or import duties will be billed directly to customers once the parcel reaches its destination country.

Lost or Stolen Packages

Damaged packages are insured through USPS, but lost or stolen packages are not. Zoezi Sport is not responsible for these, so if any such incident should occur, please contact your local USPS to resolve the issue. 

Returns for Store Credit

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact customer care to process an exchange.

Can I change or cancel my order?

Because we process orders as quickly as possible, we are unable to make any changes once submitted. For more information or for guidance on returns, please contact our Customer Service at sales@zoezisport.com