Frequently asked questions
I’m in between sizes — which size should I buy?

Our pieces are designed to move with you. If you’re between sizes, we recommend sizing up for comfort or sizing down for a more sculpted fit, depending on how you prefer your garments to feel.

Fit may vary slightly by style and fabric. If you’re unsure, choose the size you feel most comfortable moving in.

Still need guidance? Email us at info@zoezisport.com — we’re happy to help you find your best fit.
I made a mistake/there’s something wrong with my order, who should I contact?

sales@zoezisport.com for all customer service inquiries.
I want to collab with Zoezi Sport, what’s the best email to do so?

info@zoezisport.com 
Does Zoezi Sport offer wholesale?

Yes — Zoezi Sport offers wholesale opportunities.
We partner with select retailers, boutiques, and lifestyle stores that align with our brand vision and aesthetic.

To inquire about wholesale:

  • Minimum order requirements and pricing structures vary by partnership
  • Exclusive styles or pre-release collections may be available to wholesale partners
  • Shipping terms and timelines are established per account

Please email info@zoezisport.com with “Wholesale Inquiry” in the subject line, and include:

  • Your business name
  • Website and/or social links
  • Location
  • Resale tax ID (if applicable)
  • Estimated first order amount

A member of our team will respond with details on pricing, terms, and next steps.
How long does it take to receive my order?

Most Zoezi Sport pieces are made to order.

Orders are crafted within 5–7 business days, not including processing or delivery time.

Once your order is complete, it typically ships within 3–5 business days.
For domestic U.S. orders, most deliveries arrive within 12 business days from the order date.

Delivery timelines may vary due to carrier delays, weather, or location.
Can I exchange or return my order if it doesn’t fit?

At this time, we do not offer direct exchanges. Approved returns are issued as store credit, allowing you to select a new size or style that feels right for you.

Shipping FAQ
What does “made to order” mean?

Made-to-order means your piece is created specifically for you after purchase. This approach allows us to produce intentionally, reduce waste, and maintain the quality and care behind each item.
Can I choose express shipping for made-to-order items?

Express shipping is available only for select in-stock items.
Made-to-order items are not eligible for express or rush shipping.
Why does delivery timing vary?

Delivery times depend on:

  • Production timelines
  • Carrier transit times
  • Weather or regional delays

Once tracking is issued, delivery inquiries should be directed to the carrier.

Once your order ships, atracking number will be emailedto the address provided at checkout.
Please allow up to24 hoursfor tracking updates to appear.
When will I receive tracking information?

Once your order ships, atracking number will be emailedto the address provided at checkout.
Please allow up to24 hoursfor tracking updates to appear.

Once your order ships, atracking number will be emailedto the address provided at checkout.
Please allow up to24 hoursfor tracking updates to appear.